DualDiode Technology is the Owl data diode component for secure file, TCP/IP, UDP, streaming video, and syslog message information transfer. Secure Reliable Fast data diode transfer of all data types and protocol formats

Owl Computing delivers secure cross-domain solutions

Owl Home > Government > Intelligence > Products > Software / Services Support, Hardware Warranty, & Training

Software Technical Services

Software Technical Services are available for Owl products/solutions using High-capacity Communication Cards (this service includes Hotline Service and Support, Software Updates) and on-site problem resolution by Personnel with the appropriate security clearance, when necessary. Owl also offers On-Site installation and training of all products/solution.

Reliability Service Option

Reliability Service Option includes three to five years of continued Software Technical Services, and a similiar period of continued Hardware Warranty for the Send-only and Receive-only Communication Cards, and Fiber Optic Cable with one Send-only and one Receive-only Communication Card at your premises for the duration of the period of performance.

Hardware Warranty

90 Days Hardware Warranty and 90 Days Software Technical Services come with Owl Software Communication Card Sets, with an option for annual coverage as well.

Training, Installation & Support

Owl can provide the full gamut of services tailored to specific organization needs, whether it is 9-5 technical support via phone, or having a dedicated Owl service representative on site.

Technical Services Policy document available upon request.